Welcome to the initiative’s website, www.cotzl.com.

اطلع للنور come to the light

We wish you a happy day.

Below are the terms and conditions that govern your access to and use of the website and related subdomains, sites, services and tools (the “Site”). By using the Site, you acknowledge that you agree to accept these terms and conditions with Cotzl. If you do not agree to abide by this User Agreement, please do not access, register for or use this Site.

  You should save the User Agreement for future reference

Registration and membership on the site

•    By using or registering on the Site, you agree to abide by the applicable laws and regulations governing online trading in Egypt, as amended from time to time.
•    By registering for an account on the site, you agree to:

   to provide true, accurate and complete information about yourself in the Site's registration form and to promptly update such registration data as necessary;

•    Keep your account and password confidential;
•    immediately notify us in writing of any unauthorized use of your account; And
•    You will be responsible for any activity on the Site that arises from any failure to confidentiality of your account information and that you may be liable for any losses arising from such failure.
•   If Cotzl has reasonable grounds to believe that you are violating your obligations under this User Agreement, Cotzl has the right to suspend, restrict or withdraw your access to the Site and/or your account on the Site indefinitely.
•    You may cancel your account on the Site at any time by contacting us at info@cotzl.com

User Policy and Special Requests

At COTZL, we are committed to providing you with an exceptional and satisfying shopping experience. We understand the importance of your order and your desire for unique and special products. Before confirming your order, we’d like to highlight a few key points that will ensure your comfort and complete satisfaction with your experience:

1. Dedicated Customer Service for Your Convenience

Once your order is placed, our customer service team will reach out to you to review your order details and ensure you are happy with every aspect of it. If you have any comments or specific requests, whether for product adjustments or customization, we will be happy to assist you.

2. Customization and Special Adjustments

Do you have a specific idea to personalize the product to suit your unique taste? We’re here to listen to your requests and make sure they are executed with care and precision. Whether it’s a small adjustment or a special customization, we are committed to providing the best experience for you.

3. Guaranteed Quality and Peace of Mind

Rest assured! All our products are crafted with great care by skilled artisans to ensure you receive a unique, high-quality product. We guarantee a safe and comfortable shopping experience for you.

4. Continuous Communication

We will stay in touch with you throughout the process to make sure your order is being executed just as you wish. Our goal is to offer you a shopping experience that is transparent and reliable, so you can feel confident and comfortable dealing with us.

We Are Here to Make Your Experience Exceptional

Thank you for choosing COTZL. We promise to offer the best service possible, listen to your needs, and provide solutions that meet your desires. Feel free to contact us anytime if you need any support or have any inquiries.

Terms of use of the site

      In this User Agreement, “ Your Information ” means: that the Buyer submits to us or to the Site for storage, publication, processing or transmission; And

•   All personal information and all communications on the Site, including product reviews, reviews and feedback.
•       Your information must be accurate, complete and truthful;
•   Not be false, fraudulent, inaccurate, misleading, defamatory, slanderous, abusive, obscene, unlawfully threatening, or could reasonably be considered to constitute harassment.
•   It must not be illegal, violate any person’s legal rights, or be capable of giving rise to legal action against any person
•   Not to infringe any copyright, moral right, database right, trademark right, design right, right of passing or other intellectual property right.

Return and refund policy

   Thank you for shopping on Cotzl.

   Return products

   In order to return any product, please ensure that:

   To return any damaged or defective item

•    The product(s) must be in the original packaging.
•    Your product needs to have a receipt or proof of purchase.
•    Make sure products are returned in their original condition with all tags attached.
•    Any products used in any form will not be returned.
•    All single-use items will not be returned, including (swimwear, socks, and clothing products made with knitted, crocheted or macrame).
•    If all of these conditions are met on the product, you will be able to refund the cost of the product, excluding shipping and return fees.
•    Returns or exchanges will be made through the same delivery method selected at the time of purchase, and refunds will be processed through the same payment method made at the time of purchase.
•    If the Seller is unable to provide the Buyer with the product purchased through the Site for any reason, we will inform the Buyer of this via email and will not process such order. If the buyer has already paid for the product, we will refund the full amount including any delivery costs charged as soon as possible.

   Modified products

•    If there is a request to modify a product, 50% of the product value must be paid in advance.
•    Please send us all the details and pictures similar to your request to modify the product so that we can ensure it is implemented perfectly.
•    Any requests to modify the product made after 24 hours of the order confirmation call will not be accepted.

 *NB*

The amount paid in advance for a product order is non-refundable.

Shipping and delivery policy

Shipping and handling

All products are shipped directly by merchants registered on the site. The merchant is responsible for preparing and shipping the product to the customer on time. Shipping and delivery details are provided by the merchant upon completion of the purchase.

Shipping and delivery duration

The shipping and delivery duration varies depending on the merchant and the customer's geographical location. The customer will be provided with a shipment tracking number (if available) to enable him to follow the status of the shipment.

Shipping costs

May vary based on weight, size and geographic location.

Dear customer

Thank you for shopping with us in our online handicraft store. We'd like to let you know some important details about the shipping process:

Ship from different merchants: Because our store hosts multiple independent merchants, each merchant ships their products directly to the customer. This means that if you purchase products from different merchants, you will likely receive packages at different times.

Shipping and Pickup Times: Package shipping and pickup times may vary based on how quickly the order is processed by each merchant and the shipping method used. You can track the status of each individual order via the “Your Orders” section of your account.

Shipping costs: Shipping costs for each order may vary based on the merchant’s location and shipping policy. Shipping costs for each order will be indicated during the checkout process.

Customer Service: If you have any questions regarding shipping products or encounter any problem, do not hesitate to contact our customer service team via [info@cotzl.com].

We thank you for your understanding and continued support for us.

We always strive to provide you with the best shopping experience.

Complaints and comments policy

 Submit complaints

Customers may submit complaints regarding products or services via email or telephone. The complaint must include complete details such as the order number, description of the problem, and any supporting evidence.

Comments and reviews

Customers are encouraged to leave reviews and comments about products and merchants. Feedback must be honest and constructive. Posting fake or offensive comments is prohibited.

Customer obligations

 Provide accurate information

Customers must provide accurate and correct information when registering and creating an account. Customers must update their personal information when any changes occur to ensure successful receipt of shipments.

 Adherence to the terms of use

Customers must read and understand the terms of use and various policies of the site before purchasing. It is prohibited to use the site for any illegal purposes or in violation of the specified terms.

 Maintain account confidentiality

Customers are responsible for maintaining the confidentiality of their account information and password. In the event of loss or theft of account information, the customer must immediately contact customer service.

 Respect appointments

Customers must adhere to payment deadlines and ensure that financial transactions are completed on time. If choosing payment upon receipt, the customer must ensure that the required amount is available when the shipment arrives.

Penalties for violating policies

Disciplinary Action

Any violation of site policies by the customer may lead to disciplinary action being taken, such as: warning the customer. suspending or canceling the account. banning the customer from using the site in the future.

Legal prosecution

In the event that any illegal acts are committed, the site reserves the right to legally prosecute the customer before the competent authorities. This includes, but is not limited to, financial fraud, providing false information, or violating intellectual property rights.

call us

 For any inquiries or complaints, you can contact the customer support team via email [info@cotzl.com] or by phone.