privacy policy

We know that by choosing to shop with us, you are placing a great deal of trust in us. We also understand that you want the personal information you provide to us to remain private and secure. To reassure you that we feel the same way, here's how we use and, more importantly, don't use the personal information you give us.

Data collection

When you shop with COTZL you will provide us with your personal information. We will handle all information you provide in accordance with the terms of this Privacy Policy (as updated and amended from time to time) and in strict compliance with Egyptian law.

By entering your personal information into our site, you agree that your information may be retained by us and may be held by us or by any third party company that processes it on our behalf.

What we collect and why

The information we collect from customers, through our website, products and services, or that we receive in any other way, helps us to continually improve the service we provide to our customers.

When you shop with us, there are different ways we collect information about you:

• When you register with us, we ask you for information such as your name, email address, delivery address and contact details. We keep a record of this information. All of this is necessary for us to recognize you as a registered customer and to fulfill the orders you place with us. Storing this information means you do not need to re-enter these details every time you shop.
• We keep a record of your purchases with us, which means we can create lists of your favorite items to make your shopping experience faster and more convenient. This also means that we can deal faster with any issues you may have with your order.
• We keep a record of your use of our website so that we can understand your online experience to improve our services. Our use of cookies helps us collect this information.
•  We keep a record of any email correspondence you send to us. This helps us keep track of your likes, dislikes, and any problems or concerns you have with our products or services.

Account and Membership Policy

 Create account

Customers must create a personal account to purchase products from the site. Correct and complete information must be provided when creating the account. The use of aliases or inaccurate information is prohibited.

 Account management

The customer has the right to update or modify account information at any time. The customer is responsible for maintaining the confidentiality of the account information and password.

 Cancel Account

The customer can cancel his account at any time by contacting customer service. The site reserves the right to cancel or suspend accounts that violate site policies or laws.

Updates

• We may change the terms of this Privacy Policy from time to time and you should check it regularly. Your use of the Site will at all times be subject to the Privacy Policy in effect at the time of each use.

Access to information

You have access to any personal data we hold about you, including data we share with our business partners. If you would like to know what information we hold, we suggest that you first visit your user profile on the COTZL website.

consent

By using our site, you hereby agree to our policy

to our privacy policy and agree to its terms.

 More information

 If you have questions about your personal information or our privacy policy, please contact us on 01020065345 or send us a WhatsApp message to view all the information we have about you, and to correct any inaccurate information.